We are aware of some powering issues with the Wi-Fi Controller and have found that this is due to outdated Firmware.

The latest software on the App should fix this issue. 

Download the latest app

Press factory reset until the opener beeps.

Download the latest firmware onto the opener

Having the most up-to-date software will keep you from having these issues, so it is important to keep your App Firmware updated to the most recent version and may need to be done periodically.

Thank you for your patience and cooperation as we navigate through these bugs. If you still have issues after taking these steps, please call us at 800-490-3163.

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