We are aware of some powering issues with the Wi-Fi Controller and have found that this is due to outdated Firmware.

The latest software on the App should fix this issue. 

Download the latest app

Press factory reset until the opener beeps.

Download the latest firmware onto the opener

Having the most up-to-date software will keep you from having these issues, so it is important to keep your App Firmware updated to the most recent version and may need to be done periodically.

Thank you for your patience and cooperation as we navigate through these bugs. If you still have issues after taking these steps, please call us at 800-490-3163.

Repair and Warranty Claims

Repair Your Automatic Chicken Door

If you have had any issues with your old Pet Auto Door or the new SmartCoop Door, please fill out the form below and ship the door or control box to us for repairs. Costs of repair below include shipping the door or control box back to you. If you are submitting a warranty claim, please upload your receipt. 

Shipping Address: 

Pet Auto Doors
233 Rock Hill Rd
Millersville PA 17551

Get a $25 Discount code

Name(Required)

Learn how to Predator Proof your Coop and Keep your flock safe with an automatic chicken door

Download our Predator Guide