We are aware of some powering issues with the Wi-Fi Controller and have found that this is due to outdated Firmware.

The latest software on the App should fix this issue. 

Download the latest app

Press factory reset until the opener beeps.

Download the latest firmware onto the opener

Having the most up-to-date software will keep you from having these issues, so it is important to keep your App Firmware updated to the most recent version and may need to be done periodically.

Thank you for your patience and cooperation as we navigate through these bugs. If you still have issues after taking these steps, please call us at 800-490-3163.

Warranty Registration

Product Warranty Information

Your Automatic Door was built to last. But even the best products can be affected by outside factors like air or water conditions, environmental concerns, and yes, even issues in the manufacturing process. So we back our equipment with some of the best warranties in the business. And we’ve made it easy to register your Pet Auto Door products, so you can receive the full benefits of their warranties.

Warranty Registration Form

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Max. file size: 256 MB.
    Please upload a picture of your receipt.

    Get a $25 Discount code

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    Learn how to Predator Proof your Coop and Keep your flock safe with an automatic chicken door

    Download our Predator Guide